Shipping Information
Our web site offers options to have products delivered directly to you by FedEx, or shipped to the store. Shipping is FREE when you choose the Ship-to-Store option. If you like, just choose it as your shipping option at Checkout and we’ll contact you when your order is ready for pickup. We also can provide delivery from our location for items not suitable for FedEx shipping. Please contact us to arrange for special deliveries.
Please note: Some items may offer only one shipping method or have shipping restrictions because of the material or restrictions on shipping to your location.
When will I receive my Ship-to-Store order?
In the 48 Contiguous States
Your order will reach the store within 3-8 business days. Business days are Monday-Friday, excluding federal and state holidays within the United States.
In Alaska & Hawaii
Your order will arrive at the store within 15-30 business days. Business days are Monday-Friday, excluding federal and state holidays within the United States. Note that the store may charge a separate handling fee. Call store for details.
Picking up your order:
When picking up your Ship-to-Store merchandise, you must present:
Your printed order confirmation, which includes your order number.
A government issued photo ID.
Once your order arrives you have 30 days to pick it up. Sorry but, if don't pick up your order within that time, it will be returned to our warehouse. But don't worry, if that happens, we will issue a full refund.
Who can pick up your order:
The person whose name appears on an orders billing address is listed by default as the pickup person for Ship-to-Store orders. If you would like your Ship-to-Store order to be picked up by someone else, please contact us.
Ship-to-Business Orders
For your convenience you can estimate shipping costs prior to checkout. Your final total shipping charges will be calculated during checkout prior to the completion of your order. At checkout, you will be prompted to choose a shipping method for your item(s). Please note, some items may offer only one shipping method or have shipping restrictions because of the material or restrictions on shipping to your location.
Once you complete your order, you will receive two emails:
Order Confirmation email: we've received your order.
Shipping Confirmation email: your order has left the warehouse and your credit card / PayPal account has been charged. You can track your order using the link in this email.
When will I get my Ship-to- Business order?
In the 48 Contiguous States
FedEx is our preferred carrier. We offer three methods for shipping:
Economy: 5 - 8 business days.
Expedited: 3 - 4 business days.
Express: 2 business days.
Business days are Monday - Friday, excluding federal and state holidays.
In Alaska & Hawaii
Most items may be shipped to Alaska & Hawaii via Standard Shipping Service. You can expect your order to arrive within 5-10 business days. Business days are Monday-Friday, excluding federal holidays.
Shipping to a Military Address APO FPO
Address Formatting Instructions
To make sure your package gets to its destination, be sure to follow these instructions when entering a military address.
Do not use special characters / punctuation
For Army, Navy and Marines: Enter Unit Number and Box Number in the Address field.
For Ships: Enter Ship Name and Hull Number.
For Air Force: Enter PSC Number and Box Number.
In Address Line 2, enter optional military command or organization name (e.g., USAG J or 2/566 Postal Co.).
In the City field, enter APO or FPO.
Please note: We cannot ship to city codes other than APO or FPO for military shipments. Entering a city other than APO or FPO will result in your order being delayed or possibly canceled. Also, do not enter the state in this field. (Incorrect: APO AE, AE.)
In the State field, select one of the following:
AE Armed Forces Europe, Middle East, Africa and Canada
AA Armed Forces of the Americas
AP Armed Forces Pacific
In the ZIP Code field, enter the 5-digit ZIP code for the military unit.
In the Phone field, we suggest entering the phone number of a family member or friend who is stateside. The field does not accept international numbers.
APO FPO Orders Shipping Timing
Most items shipped to APO and FPO addresses will be received within 5 to 7 calendar days. Some orders may take up to 14 days.
Changing Your Shipping or Delivery Information
Once the order has been processed for shipping, we cannot change the destination or delivery method.
If you have created an account profile, you can change or update your shipping information at any time.
Login to My Account
Ship-to- Business: You may edit or add as many different shipping addresses as you'd like in your Address Book
Ship-to-Store: Once logged in to your account, you can change your preferred store by selecting Preferred Ship-to-Store location
International Orders
Regrettably, we are unable to ship to other countries. Both the billing and shipping addresses must be in one of the locations above. We can ship your order to:
U.S. states
APO/FPO (military) addresses